We accept orders via telephone and fax (see below). We accept
Discover, VISA, MasterCard, and American Express. Checks are fine, too!
Please feel free to call for assistance when planning your order. If you
have technical questions, you may wish to contact our technical dept
directly at 925-825-9802. When placing your order for binoculars
or riflescopes (among other items), please make sure you have the model
number of the item(s) you are ordering and whether you will also be
ordering rings and bases (for rings and bases, please also have the
following information available: firearm make and model, caliber and
finish desired, e.g. matte, gloss or silver). For customers needing
technical assistance, please contact us directly at
For customers ready to order, please contact us at 800-641-4470. On a
similar note, please make tracking requests by e-mail. As a reminder, we are open
from 7:00 AM To 6:00 PM (Pacific
Time) Weekdays we will be open Half Day from 8:00 AM - 1:00 PM (Pacific Time) on Saturdays.
We have a huge inventory on hand and almost always can ship your
order immediately, no matter what your order includes (whether it is
Leupold or Swarovski rangefinder).
We do not add a surcharge for the use of a credit card as some
companies do. Such practice violates bank policy and our idea of a fair
and straight forward deal! If you encounter a company with such a
policy, we strongly encourage you to report such instances to your
credit card company.
With the exception of California residents we do not recover
sales tax for shipments to the other 49 states. For residents of
California, the prevailing Sales Tax rate for your respective county will be
recovered with your order. For California residents placing
your order on any Wednesday,
we will pay your sales tax on orders of $899.95 or more!
That is right; any California resident can place an order via the telephone on
any Wednesday of any month for $899.95+ or more and we will pay your sales tax!
This offer is not available on discounted items, promotional items, close-out items, or items
financed for one year. This promotion can be
terminated at any time and without notice
We accept orders by FAX at 925-825-9027. Our 24hour FAX order line is a
fast and efficient way to get your order in ASAP. No fuss no waiting just FAX
your order in and it will be shipped promptly
FAX orders should include the
1. Model number of the item(s) you are ordering
2. If ordering rings and bases include: rifle make and model, and desired
finish of rings and bases (matte, gloss, or silver)
3. Complete Shipping Address (and credit card billing address if different
from the shipping address)
4. Phone number (include area code). Include both home and work phone
5. E-mail address so that we can confirm ordering information
6. Credit Card Account Number, Card Holder's Name As It Appears On The
Credit Card and the expiration date
7. Please Sign Your Fax Order
8 FAX Orders should be sent ATTENTION: BEAR BASIN
MORE ABOUT BEAR BASIN OUTFITTERS
We are committed to giving our customers a complementary balance of product
insight and affordable prices. We are therefore unique in the optics business
because we take pride in matching your optic needs with your skill level, budget
and outdoor needs. Our technical staff has many years of outdoor experience and
with a full range of our products. Because of our breadth of experience we
service numerous outdoor groups, law enforcement teams, government agencies
routinely, as well as the majority of our customers dedicated outdoor
GOVERNMENT (Law Enforcement & Military)
We offer mid to large purchase order pricing for law enforcement, government
conservation agencies and US military units. Feel free to ask for
our government specialist if you have questions.
SHOWROOM AND MAILING ADDRESS
For customers wishing to mail in their orders, please call to confirm price
and stock availability. Your order will be held pending receipt of payment. Our
mailing address and showroom address is below. For local customers wanting to "hands on" our premium optics such as
Leica, Zeiss, Swarovski, Schmidt & Bender, Leupold, Kahles, Lightforce; please feel free to visit
our main office & showroom. Our showroom hours are Monday through Friday 9 AM to
5:00 PM. Prior to visiting give us a call to make sure we have your item(s) in stock.
Our showroom is located @
California residents. Don't forget we will pay your sale tax on orders of
$899.95 or more on orders placed on any Wednesday of the month.
1112 Willow Pass Court
Concord, CA 94520
Telephone Orders & Questions:
We can also mount and boresight your riflescope to your rifle or hand gun.
Depending on the firearm involved, there is a nominal charge of $49.95. Call ahead if interested in our
mounting service. Most scopes can be mounted within a few days.
We are a large authorized stocking dealer for Leica, Swarovski, Kahles,
Leupold, Nikon, Meopta, Trijicon, Schmidt & Bender, Steiner, Zeiss, Minox, Pentax, Kowa, Nightforce, etc, etc. We therefore
stock a very large selection of optics that are ready for immediate shipment. At
last count our inventory of premium brand optics was in excess of 1,000
optics!! It is our policy to offer our customers only products that carry
full USA warranties. Therefore we do not deal in gray market goods.
It is our policy NOT to offer gray market goods of any type. Typically leaves the consumer with very little if any warranty
protection. Swarovski Optik for example will ONLY warranty items
purchased from an Authorized Swarovski North America dealer. Zeiss,
Leica and many of the other high end optics companies have similar policies. This is
significant because if your optic breaks and it was purchased from a gray
market dealer, then what you have is a very
expensive paperweight. Therefore, we donot carry any gray market
goods because we want our customers to have the full warranty protection you
deserve for your premium optic investment.
We ship all orders immediately!! Until otherwise noted, all orders of over $199 and in the
lower 48 states will be shipped free of charge via UPS/FedEx ground service.
Express shipping promotions apply to the continental USA only. Delivery
times on Express shipping range from 2 to 4 business days with a substantial
portion of shipments being delivered within 2 days. Free Shipping does not apply to Gun Safes unless otherwise stated.
We have an exceptional shipping record and are proud to boast a far less than
one percent error rate for orders placed. In other words once your order is
placed it will get to you promptly!!
At the request of several
of our valued customers we offer a 6 month lay-away-plan on Non Sale Items.
You will be billed once a month for six months. We also offer a 90 day
lay-away-plan for a limited number of sale items. ALL Lay-Away items will be billed monthly on your credit card and shipped promptly once your item is paid in full. Please check with Customer Service to determine if a sale item you are considering is eligible for Lay-Away. Lay away sales are final. A 25%
restocking fee will apply to cancelled Lay-away items. Customers will be limited to one lay-away order at a time.
Our specials typically represent substantial savings to our customers. We do
not apply additional discounts to our specials. The price for specials
listed in our catalog are limited to stock on hand. Once we are sold out
on a given special(s), prices will be changed on our site to the original
price. Enjoy the savings!
All orders under $150 dollars will be assessed a handling charge of $1.95 to
pull & pack your order. All orders over $150 dollars but under $500
dollars will be assessed $2.95. Orders between $500 dollars and $1000 dollars
will be assessed a handling charge of $3.95. Orders in excess of $1000 dollars
will be assessed a handling charge of $4.95
Ask about our package deals on orders of four optics or more and on select
items. We do not discount our Specials.
For the Holiday Season and beyond we will now be offer gift certificates in
the amounts of $100, $250, $500, $1,000 and any combination of these
amounts. There is a minimum purchase of $100 dollars on any gift
certificate and any remaining balance will be retained as a credit against
Due to the cost associated with international orders we accept very few
international orders. Please email us or contact us directly before submitting
ANY INTERNATIONAL ORDER. In
order to conform to US export rules and regulations, please
email us at Info@BearBasin.com prior to submitting
your international order so that we can verify that we can ship to your country
and it is an item that can be exported under US export rules and regulations.
DO NOT ship/export most items outside the USA!
Holosights, riflescopes (this includes includes telescopic
sites, firearm accessories and any and all firearm aiming devices, sites, grips,
etc, etc.), Nightforce products, Red Dot sights, Night Vision equipment,
Trijicon, IOR, Leica, Zeiss, Swarovski, Leupold, Meopta, Kahles products, CQT scopes and several other lines
Will Not Be Exported!.
As stated above please email us or contact us directly before submitting ANY
Click here to learn more about Export Restrictions
Our policy is to stock every item we advertise. However, there are times we
can't keep up with the demand for products we carry. We'll let you know what our
stock availability is when you phone to place an order.
RETURNS AND CANCELLATIONS
We guarantee 100% satisfaction with the products we carry. On
returns/exchanges we will refund the cost of the item returned less our
shipping, handling and order processing costs. It is necessary to get an
authorization number before returning an item. It helps us keep track of your
incoming package. Returns made after 30 days will be subject to a
restocking fee. Special orders are subject to a 15% restocking fee. All return
items must be in their original condition (i.e., scopes cannot be mounted) and
include all original documentation. Sales on exchange items are final.
PRICE MATCH POLICY
The few instances we get them; we're happy to help with a price match.
In order for us to assist with a price match, the relevant item must be in stock
and of coarse the item(s) must be identical (i.e. same manufacturer's model number, description,
etc). When calling for a price match, please have the advertisement or URL
address ready. Also, we do not do price matches on gray market items (as well
as items from non authorized dealers) most
gray market items are not covered under warranty by the manufacturer or have a
partial warranty, close-outs, refurbished or used goods.
Therefore we only sell and price match items with full USA warranties that are
brand spanking new and produced currently. Also we donot do price
matching on auction sites. Price match requests must be made at
the time you place your order. As a reminder, no discounts,
price matches, etc. will be considered for orders qualifying for extended
financing. Please Read
Below On Free Shipping & Promotional Items
FREE SHIPPING & FREE PROMOTIONAL ITEMS
We are unique in the industry in that most of our customers' orders are
shipped free of charge and often with promotional items such as lens pens,
shooting hats, mounts, tripods, etc, etc. These promotional goods are our
way of saying "Thank You". In the rare instance that a lower price
is found out there, we reserve the right to factor in the cost of these
promotional items (shipping, promotional items, etc). Therefore for a
valid price match, we must know our competitors total price which includes our
competitors shipping and handling charges and any additional charges including
but not limited to costs for
promotional items. All promotions are limited to stock on hand.
Promotions subject to change without notice. We offer lots of
promotions. From time to time our programmers make a mistake.
Pleases accept our apology... if we you find one pleases bring it our attention.
Please note 1 year or more 0% financing options MAY not be eligible for free express
shipping. Free Shipping does not apply to Gun Safes unless otherwise stated.
WARRANTY & REPAIRS
Items requiring repair or warranty should be returned directly to the
manufacturer. Although we have a first class tech team, we do not do repairs